Enter and View Report: Woodview Care Home

Healthwatch Lincolnshire visited Woodview Care Home, Branston, Lincoln.

Healthwatch Lincolnshire, empowered by the Health and Social Care Act 2012, conducts Enter and View visits to health and social care services to gather on-the-ground perspectives from service users. These visits are not inspections but aim to understand users' experiences and whether services effectively meet their needs. Authorised Representatives, trained and vetted by Healthwatch, conduct these visits.

The announced visit to Woodview Care Home, Lincoln by two Authorised Representatives took place on 22 May 2024, Oonagh Quinn Healthwatch Involvement Officer and volunteer Alison Cadman.

The visit involved interviews with residents and relatives, as well as staff members to understand their experiences.

Key Findings 

During this visit, six residents, four relatives and two members of staff had conversations with the Authorised Representatives.

• The Authorised Representatives were made to feel welcome by residents, relatives and staff
• Woodview Care Home is clean, tidy and has residents’ artwork displayed in communal areas of the home. These areas include corridors, dining room and reading room.

Residents

• Residents said that they felt safe and looked after. The staff were friendly, approachable and supportive. They were aware that there had been some changes over the last six months, such as painting doors, displaying artwork and fire alarms being replaced.
• Residents and relatives expressed that they would like to have a daily activity programme with more variety and to include outings (e.g., visits to the seaside).

Read the full report below.