Belvoir House, Grantham - Enter and View Report
Read the report from our recent Enter and View visit to Belvoir House, Grantham
Belvoir Care Home, Grantham Belvoir House Care Home is situated in the thriving market town of Grantham, Lincolnshire, offering single room accommodation for 21 residents with a flexible facility of 3 double rooms for couples. The home is popular and friendly with a family atmosphere and good integration within the community. The care home was formerly the Little Gonerby Church of England Infant School, originally built in 1863.
On the day of the visit, the two Healthwatch Authorised Representatives were made to feel welcome by the Staff and Residents / Service Users.
- 7 Service Users volunteered to be interviewed and 8 members of staff completed the staff survey. Safe and familiar areas within the Home were made available to the Authorised Representatives to interview the Residents /Service Users, such as the communal lounge and dining area.
Key Findings
- All Residents / Service Users expressed that the staff looked after them and were very caring. They all expressed that they felt safe here in the home.
- All Residents / Services Users expressed that the staff treated them well, called them by their preferred name and felt that they were treated like individuals and adults who could make their own choices.
- Five Residents / Service Users said they felt that they could raise any concerns or issues with the staff or manager. They felt that they would be listened to and treated with respect about their concern. Two Residents / Service Users were not sure who they would report a concern to as they were very happy with life in the care home.
- Three Residents expressed that there were plenty of opportunities to raise concerns, give their opinions about activities and menu choices through talking directly to the staff team including the Activities coordinator and through their Resident / Service User meetings that took place on a monthly basis.
- Four Residents / Service Users expressed that the staff were always very busy and they did feel that sometimes there was not enough staff on duty. This would mean that sometimes they might have to wait slightly longer for support if they asked but the staff would support them whenever they could and usually the delay was due to another Resident / Service User needing more personal support at that time.
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Belvoir House Enter and View Report 2023
