Ashridge House, Boston - Enter and View Report
Ashridge Care Home
Ashridge is an eighteen-bedded specialist service situated in a suburban area of Boston, Lincolnshire. The service is close to local amenities and within easy access to public transport links. The Team at Ashridge do everything they can to improve the health and wellbeing of the people they support, including those with learning disabilities. As a team, they are focused on building positive outcomes for everyone that uses their services. Their dedicated support team provide 24-hour care and support to the people who live in the home. Each member of the team is committed to delivering the highest standard of personal care, ensuring that everyone at Ashridge receives the support and attention they deserve.
On the day of the visit, all Healthwatch Authorised Representatives were made to feel welcome by the Staff and Residents / Service Users.
- 17 Residents / Service Users volunteered to be interviewed and 10 members of staff completed the staff survey. Safe and familiar areas within the Home were made available to the Authorised Representatives to interview the Residents /Service Users, such as the communal lounge, dining area and kitchen.
Key Findings
- Nine of the Residents / Service Users rated the Care Home as very good, with 6 rating it as good, 1 no comment and 1 as poor* (*this resident was feeling poorly on the day and Authorised Representatives were made aware they could be very negative in their comments on such days).
- Residents / Service Users when asked about the staff where an opinion was expressed said that the staff did a “good job” and they were happy at the Home.
- Ten Residents / Service Users expressed that the staff treated them well, as individuals and with respect. They felt that they could go to the staff team and raise any concerns or issues and that they would be listened to.
- All seventeen Residents / Service Users said that they felt that the Manager would listen to their concerns and try to get the issue or concern sorted out. Only one Resident / Service User said that they had raised a concern and that they had it dealt with in a good way which had reassured them that they had been listened to and taken seriously.
- Residents / Service Users felt that they had lots of staff to support them and encouraged them to live as independently as they could.
- Visitors are encouraged to come to visit at anytime and Residents / Service Users are supported to keep in touch with friends and family.
- Many have opportunities to go out into the community independently with friends and family as well as join in activities with the staff and other Residents / Service Users.
- Residents / Service Users access community resources such as the hairdresser or the barber as they do not have people coming into the Home.
- All Residents / Service Users expressed that they did not have problems with access to GPs, Nurses, Opticians, Dentists or Chiropodists when they needed them.
- Residents / Service Users expressed that the food was good and many enjoyed preparing their own meals in the kitchen with their support worker. They are encouraged to eat in the communal dining room, but sometimes one or two like to eat in their own room where it is much quieter away from all the noise. Each individual is supported in their choices.
