Your Experiences on Urgent & Emergency Care – UTCs & Patient Transport
As a result of a deep dive look at Urgent & Emergency Care (including UTCs and Patient transport) at the Lincolnshire System Quality Group meeting Healthwatch focused social engagement to gather people’s experiences of these services.
Overall many of the comments received were positive there was praise for: Organised, professional, friendly and reassuring staff, and being seen quickly.
“Although very busy, they had time for me and were very kind and helpful.” – Lincoln County
“I was admitted to A&E with a high temperature while undergoing chemo I was isolated treated very well & was home in 3 hrs.” - Pilgrim
"I have been an inpatient in Grantham 6 times over the last year the care was excellent the staff couldn’t do enough for you." – Grantham
The majority of the negative comments related to Lincoln County Hospital. These comments raised concerns over:
- Waiting times (one patient waited >36 hours to be seen)
- A ‘traumatic’ waiting room – crowded, people in pain
- Lack of empathy
- Lack of equipment (e.g., slings and drip stands)
“Lincoln County A&E is also a disgrace, waiting over 11 hours to be seen and then told to register again at the desk because they messed up. People won’t go there because of the poor treatment. I’d rather drive elsewhere than go into hell.”
“The whole experience was a nightmare. A dog would be treated better by a vet. There was a total lack of empathy, caring, and courtesy. The staff were rude and unhelpful.”
In relation to Emergency transport comments raised concerns around ambulance waiting times (>1 hour) for symptoms of a stroke and for those who had falls.
A download link to the report is below. If you need the report in another format or would like to discuss anything, please email info@healthwatchlincolnshire.co.uk or call 01205 820 892.
