What you told us about social care 2021 - 2022

Over the past year, we received 56 comments relating to social care in Lincolnshire. Over 40% of these comments were in relation to domiciliary care, followed by care homes and family/relatives who are carers for a loved one. The key themes in these cases were: poor communication, poor quality care, lack of support, financial issues and signposting.

The most prevalent problems were poor communication between services and patients, carers not turning up on time or not completing contracted tasks, and long waiting times for support to be implemented.

Domiciliary care was the most effected in terms of poor-quality care, with carers not turning up and/or failing to complete contracted tasks being a widespread concern. Lack of support was felt across all services. Communication was especially an issue in hospital discharge and finding information on children’s services and financial eligibility was challenging.

The problems reported were present regardless of the COVID-19 pandemic and are more systemic to the sector. We offered you a range of support to help solve your problems including getting you answers by contacting and chasing up providers and raising our concerns, providing you with the correct information and by monitoring and providing feedback on issues.