GPs' collective action - Healthwatch England's response

GPs across England will start capping the number of patients they are willing to see after the British Medical Association announced an immediate work-to-rule action in a dispute over funding levels.

Commenting on news, Louise Ansari, our chief executive said: 

“Patients tell us they highly value their relationship with their GP, however, they persistently find it difficult to access timely appointments.

“Without proactive communications to patients, the work-to-rule action could exacerbate access problems or even deter people from seeking help altogether if they are unsure whether their surgery is still open to patients. 

“Patient safety must be paramount in any action GPs take. We strongly urge all GP practices to inform their patients, if and when they are taking part in the collective action, whether they are limiting the number of appointments, what type of health needs will be prioritised, and where to go for alternative help.   GP surgeries could share this information on their websites, surgery phone voice messages, notices at reception, or disseminate it via local Healthwatch, other community organisations, and integrated care boards’ communication teams. 

 “Ultimately, it’s essential that the BMA and NHS England work with urgency to resolve the GP contract dispute.”